Secure payment methods & refund terms

We prioritize the security of your transactions. Our site is hosted on a secure server, and all data transmission utilizes the robust SSL (Secure Sockets Layer) encryption protocol.  Furthermore, we provide a selection of secure payment methods to ensure a frictionless and worry-free checkout process:  

Bank Transfer

Bank transfer provides a reliable and secure payment method for direct transactions between accounts. Each transfer uses unique reference numbers and secure banking protocols, ensuring traceability and protection of your financial data. Our system automatically records and verifies your payment using a dedicated transaction ID, while your banking details remain encrypted and protected by standard banking security measures. For enhanced security, we recommend using our specific payment reference format and verifying our company banking details through official channels.  Our unwavering commitment to customer satisfaction extends to secure payment solutions, ensuring a seamless and worry-free shopping experience allowing you to choose the option that best suits your needs.

Credit or debit card: is only available for invoices under 500 euros

You can choose to pay for your purchases using either credit or debit cards, with no additional charges incurred. For debit card transactions, you will receive immediate payment confirmation upon successful purchase completion.  For enhanced security, credit card payments leverage the industry-standard SSL (Secure Sockets Layer) technology. This robust encryption protects your sensitive financial information during transmission, preventing fraudulent interception.  To prioritize the utmost security, your card details are not stored on our server.  Therefore, you will be prompted to re-enter this information for subsequent purchases.

PayPal

PayPal offers a secure and convenient payment solution that prioritizes user safety and simplifies online transactions. There's no need to repeatedly or to share your card information, and forgotten login credentials can be recovered using secret questions.

Furthermore, a robust encryption system protects all transactions, and a dedicated security team monitors activity 24/7 to identify and prevent fraud, phishing attempts, and identity theft.  In the unlikely event of unauthorized activity on your account, you are not liable for fraudulent purchases.

Return and Refund Policy

Rights & Withdrawal Periods

In accordance with the provisions of article L121-16-1 of the French Consumer Code extends the rules applicable to relations between consumers and professionals to contracts concluded off-premises between two professionals, provided that the subject matter of these contracts does not fall within the scope of the main business activity of the professional solicited and that the number of employees employed by the latter is five or fewer.  

The right of withdrawal between professionals is applicable only when the following three conditions are met:

  • The contract must be concluded off-premises;  

  • The subject matter of the contract must not fall within the scope of the main business activity of the company;

  • The company must have five or fewer employees.

We have a 14 (fourteen)  day return policy, meaning you have 14 (fourteen)  days after receiving your order to request a return of all or certain products.

To be eligible for a return:  products must be: in the same condition you received them. This includes being new, unopened, and in original packaging. Packaging must be undamaged. Due to hygiene reasons, we cannot accept returns for products that have been opened or used. We reserve the right to verify this upon return. Additionally, you'll need your receipt or proof of purchase for the return to be processed.

Without these conditions cumulatively met, the products will not be accepted for a refund or return.

To initiate a return, please send us an email to contact@aesthyskin.com . We'll process the request as soon as we receive it. Once you receive our confirmation email, you can return your eligible products at your own expense in their original packaging to our warehouse.

We will notify you following receipt and inspection of the returned products, if the refund was approved or not. If approved, we will then process a full refund for the value of said products. You’ll be automatically refunded on your original payment method within 14 business days.